Free Re-Service Guarantee
Seeing pests again between visits? Here’s what happens next.
You pay for a plan so you don’t have to deal with pests on your own. So if they show up between visits, you shouldn’t have to wait for the next scheduled service or pay extra to get help.
That’s what the Free Re-Service Guarantee is for:
If a pest is covered by your plan and it comes back between scheduled visits, we re-service at no additional charge. Coverage varies by plan.
What’s covered, plan by plan
The Free Re-Service Guarantee covers the pests on your own plan’s list, for as long as your plan is active. A pest that isn’t on your plan isn’t covered by the re-service promise. For example, an Elite-only pest on a Titan Core Home Protection plan isn’t covered until you move to the plan that includes it.
| Plan | Covered pests | Coverage terms |
|---|---|---|
| Titan Core Home Protection | Ants, common spiders, most roaches (American, Oriental, smokybrown and Pennsylvania wood roaches), mice and rats, wasps, silverfish and other common household pests | Free re-service between scheduled visits while your plan is active |
| Titan Elite Home Protection | Everything in Titan Core Home Protection, plus carpenter ants, carpenter bees, hornets, German and brownbanded roaches, brown recluse and black widow spiders, carpet beetles, pantry and stored-product pests, and flies | Free re-service between scheduled visits while your plan is active |
| Titan Mosquito Defense | Mosquitoes (monthly treatments, April through October) | Free re-service between scheduled visits, April through October, while your plan is active |
| Titan Yard Defense | Mosquitoes, fleas and ticks in the yard (12-month plan, visits all year); optional mole, vole and grub add-ons | Free re-service between scheduled visits, all year, while your plan is active. Mole, vole and grub add-ons are priced per treatment and don’t carry re-service |
| Titan Termite Defense | Subterranean termites, using bait stations (Titan uses bait stations only) | Includes its warranty for as long as the plan is active: if termites return, we re-treat at no additional charge; the warranty covers re-treatment only, not repair of termite damage. Renewal and reinspection are part of the monthly price, with no separate yearly fee |
| Titan Bed Bug Eradication | Bed bugs | Two treatments, with a 21-day guarantee that starts after the second treatment. If activity shows up inside the 21 days, we treat again at no charge, as long as the prep checklist was followed |
| Titan Wildlife Defense | Raccoons, squirrels, skunks, snakes, birds, chipmunks, and bats outside maternity season (exclusion: sealing the entry points animals use) | On wildlife exclusion work, if an entry point we sealed fails within 12 months of the final seal-check visit, we re-seal it at no charge. New entry points, new animals or property changes are quoted |
| Titan Commercial Defense | Ants, spiders, cockroaches, rats, mice, flies and stored-product pests (mosquitoes are not part of Commercial Defense) | Free re-service between scheduled visits while your plan is active |
Flea and German roach jobs include two treatments, with a 21-day guarantee that starts after the second treatment.
One-time services carry no guarantee. That includes a one-time termite station installation without monitoring. If you want ongoing coverage, a plan is how you get it, and your free inspection will match the right plan to your home.
Honest about what a guarantee can and can’t do
Nobody can guarantee pests are gone for good. They migrate in from neighboring properties over time. Our plans keep your property monitored and treated as new activity shows up, and the re-service guarantee means you don’t wait, or pay extra, when a covered pest turns up between visits.
Results build over your first couple of visits, not overnight. Bed bug and mice services include a scheduled follow-up visit 7 to 14 days after the first, and heavier infestations may need extra follow-up visits.
How to request a re-service
- Call or text us at your local Titan number, or send a message through the website. Tell us what you’re seeing and where.
- We answer 24/7, and a Titan team member calls you back during regular hours.
- We schedule your re-service. Your technician will call or text you about 30 minutes before they arrive.
You don’t need to wait for your next scheduled visit. If activity continues, let us know.
Not a Titan customer yet?
Every inspection is free, with no obligation. We’ll look at what you’re dealing with, explain which plan covers it, and quote it up front. Most plans can be quoted right over the phone.
Frequently asked questions
1. What does the Free Re-Service Guarantee cover?
If a pest is covered by your plan and it comes back between scheduled visits, we re-service at no additional charge. Coverage varies by plan; the table on this page lists the pests on each plan.
2. Does the guarantee cover every pest?
No. It covers the pests on your own plan’s list. A pest that isn’t part of your plan, like an Elite-only pest on a Titan Core Home Protection plan, isn’t covered by the re-service promise.
3. How long does the guarantee last?
On a recurring plan, for as long as your plan is active; Titan Mosquito Defense re-service runs April through October, and Titan Yard Defense re-service runs all year. Titan Termite Defense includes its warranty while the plan is active, covering re-treatment, not repair of termite damage. Bed bug, flea and German roach services include two treatments and a 21-day guarantee that starts after the second treatment; if bed bug activity shows up inside the 21 days, we treat again at no charge, as long as the prep checklist was followed.
4. What if pests are still there after a re-service?
A manager reviews your account and sets the next step, at no charge.
5. Do one-time treatments come with a guarantee?
No. One-time services, including a one-time termite station installation, carry no guarantee. A recurring plan is what includes the Free Re-Service Guarantee.
6. Can you guarantee pests never come back?
No company can honestly guarantee that. Pests migrate in from neighboring properties over time. Your plan keeps the property monitored and treated as new activity shows up.
7. How do I request a re-service?
Call, text or message us. We answer 24/7, and a Titan team member calls you back during regular hours to schedule your visit.